Rel n Pro
OutBound Call Center

The success of the Outbound Call Centres depends on the extensive experience, technological solutions, quality assurance programs and commitment to customer service excellence that further ensures maximum results from the direct marketing efforts.

The Approach
The integrated call management systems in the outbound call centre facilities use, systematic calls to consumers and transfer successful connections to a designated marketing representative (MR) who is dedicated and has been trained for the specific client application. As a call is presented to the MR, the consumer's name, address, and other available information are simultaneously presented on the MR's workstation along with a client's customized script.

The outbound clients benefit from the rigorous adherence to highly cost-effective, results-based production and management processes. The key to success is the thorough understanding of the business. Having understood the differences between business-to-consumer and business-to-business telemarketing, the outbound call centers use experienced management to focus on the unique requirements of each client and their targeted market - from recruiting to hiring, training and production.

The qualified personnel employed in the outbound call centres excel in highly attentive outbound call center service environment. The well developed and thorough procedures ensure that the individuals on are prepared and accountable for the success of programs.

Services of Outbound Call Centres:

  • Market Intelligence
  • Database Selling
  • Direct Mail Follow-up
  • Lead Generation \ Qualification \ Management
  • Seminar Population
  • Product Promotion
  • Debt Collection
  • Information and Literature Fulfillment
  • Appointment Scheduling
  • Decision Maker Contacts
  • Up Sell/Cross Sell Campaigns
  • Surveys
  • Customer Satisfaction
Call Center Types
 
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Comments

CRM, or Customer Relationship Management, is a worthwhile endeavor to ensure good returns on investment. In a CRM call center, customers communicate in multiple ways that include phone, e-mail, Web chat, personal sales representative, Voice over Internet Protocol (VoIP) and a host of others. The success of the Outbound Call Centres depends on the extensive experience, technological solutions, quality assurance programs and commitment to customer service excellence that further ensures maximum results from the direct marketing efforts. The Approach The integrated call management systems in the outbound call centre facilities use, systematic calls to consumers and transfer successful connections to a designated marketing representative (MR) who is dedicated and has been trained for the specific client application. As a call is presented to the MR, the consumer's name, address, and other available information are simultaneously presented on the MR's workstation along with a client's customized script. The outbound clients benefit from the rigorous adherence to highly cost-effective, results-based production and management processes. The key to success is the thorough understanding of the business. Having understood the differences between business-to-consumer and business-to-business telemarketing, the outbound call centers use experienced management to focus on the unique requirements of each client and their targeted market - from recruiting to hiring, training and production. The qualified personnel employed in the outbound call centres excel in highly attentive outbound call center service environment. The well developed and thorough procedures ensure that the individuals on are prepared and accountable for the success of programs. Services of Outbound Call Centres: Market Intelligence Database Selling Direct Mail Follow-up Lead Generation \ Qualification \ Management Seminar Population Product Promotion Debt Collection Information and Literature Fulfillment Appointment Scheduling Decision Maker Contacts Up Sell/Cross Sell Campaigns Surveys Customer Satisfaction