Rel n Pro

BPO Services

Rel n Pro provides various back office services that support its clients businesses. This enables clients to concentrate on their key business competencies, while Rel n Pro manages and operates the back office processes that may not be their core activities, but still are critical to their businesses.
Our team consists of professionals with significant experience in a wide range of back office processes and is equipped with appropriate technology to ensure fast and accurate response to the processing requirements. We have complete understanding of the rules and regulatory framework prevailing in the major markets and have developed processes to ensure compliance. We have institutionalized methodologies and capability to automate processes to achieve higher productivity and quality.

Rel n Pro provides the following back office services:

  1. Database & order management
  2. Application processing and management
  3. Billing & Invoicing
  4. Payment processing
  5. Service warranty and spare management
  6. Reconciliation
  7. Data mining
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Business Process Outsourcing (BPO) Services essentially means long-term contracting of non-core business operations to outside provider to help increase shareholder value. The outside provider operates and manages the process outsourced on defined and measurable performance criteria. BPO has proved to be extremely helpful in optimizing business performance and attain value creation.

At present, BPO Industry is burgeoning in India. Business Managers in Western countries are finding it extremely advantageous to outsource various kinds of jobs to developing countries such as India. This is because BPO Industry is highly organized in India. People here have the expertise in reducing costs and at the same time have a firm control on the quality of the service.

Advantages of BPO Services
There are numerous advantages of BPO Services that are making this industry thrive and prosper:

Cost Savings: The biggest advantage of outsourcing services is the cost saving. BPO Service Providers employ talented and skilled professionals who work on comparatively much lower payroll. Besides, companies save a lot by avoiding extensive capital expenditure. BPO Service Providers harness the economies of scale by taking orders in bulk and thereby reduce the cost of service to a considerable extent.

Focus on Core Areas: Companies that outsource non-core business services are able to focus better on their core areas. This is because they can make better utilization of their capital, employees and workspace. This helps companies to increase productivity and customer satisfaction. Besides, there are able to avoid a lot of hassles related to outsourced work and management of extra employees that they would have had to hire in the absence of outsourcing services.

Get the Job done with Expertise: BPO Service Providers train their employees extensively to ensure best of the service to their clients. They also make huge capital investment to procure latest and most advanced hardware and software to perform the outsourced operation. Hence, companies can get best of the service and also avoid hassles and investments by outsourcing services.

Advantages of BPO Services in India
BPO Service Industry is doing exceptionally well in India because of the following advantages: